Hospitality

Principal Learning in Hospitality considers the breadth of the hospitality industry, how it works and its importance to the UK economy and everyday lives. This includes good customer service (with customers and colleagues) as well as basic legislation and health and safety. It provides experience of the different departments that make up a hospitality business, plus skills including team-working, creative thinking and self-management, which are all essential in the hospitality industry.

It includes:

  • The hospitality industry: Introducing the UK hospitality industry and customer service.
  • People in the hospitality industry: Developing skills to work in the hospitality industry.
  • Hospitality operations: Preparing and serving food and beverages.
  • Business & Finance in hospitality: This theme covers important business and financial practices as well as covering areas such as human resources, front of house, facilities and events management. Learners might explore loyalty incentive schemes and business plans, customer service and its impact on a business.